Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return policy and/or warranty?

For any online purchases, clearly stated return policies are crucial. As many as 91% of buyers say that a store’s return policy is a key factor in whether or not they make a purchase. There are also return policies for specific products, so confusing the general policy with the bathing suit policy might cause a customer service crisis down the line. Remember, people who experience bad customer service are about reach twice as many people as someone who had a good customer service experience with your company. 

What color/size variants are there?

Consumers love browsing options, so knowing about your product variants will either help clients find what they want, or let them know that there are lots of options for them to go through to find the perfect product for them. If your product information is fairly consistent, you can learn all of them without too much hassle.

How can I get ahold of customer service?

Although few customers will end up calling customer service, it’s important to let them know that it exists. It helps build trust in your brand, and signals to potential buyers that if they have any problems with your product, everything will be ok. Something like 24 hour chat support on your website or a specific telephone number or email address will go a long way in converting visitors into loyal customers.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the following work day. Orders via pre-payment are sent out on the day we receive the payment.

Do I receive an invoice for my order?

You receive an invoice at delivery of the ordered goods.